Elite Grounds, LLC

Landscape Customer Service Coordinator

Elite Grounds takes care of residential and commercial properties with a focus on quality, reliability, and pride in the work. We're looking for a friendly, organized communicator to be the voice of our company with homeowners.

What You'll Do

Customer Relations & Communication

• Serve as the first point of contact for homeowners with landscape questions, concerns, and service requests.

• Listen carefully to homeowner concerns, provide timely responses, and assist in resolving service-related matters.

• Maintain positive, professional relationships with homeowners through phone calls, text messages, emails, and face-to-face interactions.

• Participate in in-person meetings with homeowners to discuss landscaping services, address concerns, and provide updates.

• Follow up with homeowners to confirm that concerns have been addressed and services have been completed satisfactorily

Field Crew Coordinator & Service Follow -Through

• Coordinate service needs and requests with the office manager and crew members

• Communicate clear and accurate instructions,requests, and updates between homeowners, office personnel, and field employees.

• Track open service requests and regularly follow up with field crews to monitor progress.

• Verify that assigned work has been completed accurately, timely, and according to company expectations

• Identify incomplete, delayed, or unresolved requests and communicate them to the appropriate manager for further action.

• Maintain accurate records of customer requests, communications, progress updates, and completed tasks.

• Take ownership of assigned customer service requests, ensuring proper follow-through from initial contact through verified completion.

Property Visits & Homeowner Meeting

• As the position develops, travel to residential properties and service locations throughout St George and Washington County.

• Meet face-to-face with homeowners to discuss service concerns, evaluate reported issues, and assist with coordinating appropriate resolution

• Communicate findings and homeowner feedback to management and field personnel.

• Document every conversation, request, and resolution accurately and on time.

• Represent Elite Grounds professionally during property visits and customer interactions.

Administrative & Operational Support

• Assist with general office duties, documentation, data entry and administrative tasks as needed.

• Coordinate the ordering and replenishment of routine office and field supplies, including trash bags and other materials needed by crews.

• Communicate supply needs and coordinate purchases with the Account Manager.

• Help maintain organized records of customer communications, service requests, and completed work.

• Support daily office and field operations as business needs arise.

• Perform additional duties and responsibilities as assigned by management to support customer service, office operations, field crews, and overall business needs.

What We're Looking For

• Excellent verbal and written communication skills.

• Strong customer service skills and a professional, positive attitude.

• Excellent organizational skills and attention to detail.

• Strong follow-through skills and the ability to manage multiple service requests through completion.

• Ability to communicate effectively with homeowners, office personnel and field employees.

• Ability to remain calm, professional, and solutions-focused when handling an upset or frustrated customer.

• Dependable, self motivated, and  comfortable working independently or as part of a team.

• Comfortable conducting face to face meetings with homeowners.

• Basic computer proficiency, including email, spreadsheets, data entry, and scheduling software.

• Ability to meet applicable company driving requirements when driving duties begin.

• Previous landscaping, property maintenance, or customer service experience is a plus.

• Bilingual English/ Spanish communication skills are a plus.

• What We Offer

  • Competitive pay of $20-22 per hour DOE.
  • Part-time employment with the potential for full-time hours during peak season, based on business needs.
  • A supportive team, team oriented work environment.
  • Opportunities for professional growth and development.